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Troubleshooting | Qonversion

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Troubleshooting

Encountered an issue? Find solutions to common problems, troubleshooting steps, and how to get in touch with our support team for additional help.

Invalid Store Credentials Error

The event from Qonversion wasn't sent to Webhooks or other integrations

Testing purchases in Play Store

Invalid access token received

Qonversion SDK Errors Details

Webhooks speed-up

Active store not found

Product information displays in wrong language in App Store

I see wrong Qonversion ID after a purchase when using Identity

Purchases is not seen on Qonversion dashboard

SDK

Build Failed for iOS: CocoaPods Dependency Issue

Google in-app product details have not been updated

Purchase is linked to a user before identity while I expect it to be linked to the identified user

System Failure Error When Displaying Screens

Troubleshooting Null Fields for storeDetails

Apple Search Ads

Missing ROAS, Spend, and Other Acquisition Metrics

ASA Keywords Not Displaying

Attribution Data Appearing as Numbers

Integrations

AppsFlyer Integration: 403 Error (Access Denied)

Missing Conversions in Google Ads

How to handle integration misconfiguration